Refund policy

At Rava, customer satisfaction is important to us. However, due to the nature of fragrances, refunds are handled under strict conditions.

We offer refunds only if all of the following apply:

The fragrance is unopened

The product has a clear defect or issue

The issue is reported within a reasonable time after delivery

We do not offer refunds for:

Opened or used fragrances

Change of mind

Preference-based reasons such as scent, strength, or longevity

If your product arrives with a problem, please contact us at +961 71160284 with details and proof, and we will review your case fairly.

Approved refunds will be processed according to the original payment method where applicable.